Shipping Policy
At LUXOR FIREPLACES LLC, we are committed to ensuring your order arrives swiftly and safely. This policy outlines our shipping procedures to provide you with a clear understanding of what to expect when you shop with us.
Order Processing
All orders placed on https://luxorfireplaces.us are processed with meticulous care.
. Processing Time: Orders are typically processed and prepared for shipment within 1-2 business days (Monday-Friday, excluding major federal holidays). Orders placed on weekends or holidays will begin processing on the next business day.
Shipping Destinations
We proudly offer shipping exclusively within the United States. We do not currently ship internationally.
Shipping Rates & Delivery Estimates
We are delighted to offer Free Standard Shipping on all orders, regardless of the order total.
. Standard Shipping: Once processed, your order is estimated to be delivered within 3-7 business days.
Please note:
Business days are Monday through Friday, excluding federal holidays.
. Delivery times are estimates and may vary due to external factors beyond LUXOR FIREPLACES LLC's control, such as carrier delays, adverse weather conditions, or unforeseen logistical challenges.
. While we strive to meet these estimates, we cannot guarantee exact delivery dates.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can use this number to track the status of your package directly with the shipping carrier.
Shipping Carriers
We partner with reputable shipping carriers to ensure your package arrives securely. The specific carrier used for your order will depend on your location and the size/weight of your package.
Incorrect Shipping Information
Please ensure all shipping information is accurate before submitting your order. If an incorrect address is provided and the package is returned to us, you may be responsible for the cost of re-shipping the item to the correct address. If you notice an error immediately after placing your order, please contact us as soon as possible.
Lost or Damaged Packages
In the rare event that your package is lost in transit or arrives damaged, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure you receive your order or a suitable resolution.
Contact Information
Should you have any questions regarding your order's shipping or delivery, please do not hesitate to contact our customer service team. We are here to help!
. Company Name: LUXOR FIREPLACES LLC
. Website: https://luxorfireplaces.us
. Email: support@luxorfireplaces.us
. Phone: (859) 425-1251
. Address: 1220 Garcia St NE, Albuquerque, New Mexico 87112, US
. Customer Service Hours: Monday-Friday 9AM-5PM EST